domain | viljoen.space |
summary | **Summary:**
**Author:** Steyn Viljoen, Customer Experience Designer at CustomerOS
**Main Point:** Reflection on building a pergola and its relevance to design philosophy.
**Key Takeaways:**
1. **The Art of Imperfection**: Embrace imperfections as part of the process. - Even professionals make mistakes; it's normal and acceptable. - Imperfections can add character, uniqueness, and charm to a project.
2. **Building a Pergola:** - The author built a pergola, but it wasn't perfect due to various challenges. - Despite imperfections (like crooked posts or inconsistent spacing), the pergola serves its purpose well.
3. **Connection to Design Philosophy:** - This experience mirrors CustomerOS's approach to business and customer experience design: - Start with an imperfect version (Minimum Viable Product). - Iterate based on feedback and improvements. - Embrace imperfections as opportunities for growth.
4. **Final Thoughts:** - The pergola, despite its imperfections, brings joy and functionality to the space. - Similarly, focusing on the core purpose and value can make even an imperfect product or service successful. |
title | Steyn Viljoen • Writing |
description | Customer experience designer at CustomerOS, an open-source operating system for reinventing business from the customer experience up. Writing about product, gardening and parenthood. |
keywords | january, november, july, october, time, designer, design, december, screen, april, solving, august, june, writing, work, limits, customer |
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nslookup | A 76.76.21.21 |
created | 2025-04-12 |
updated | 2025-04-12 |
summarized | 2025-04-15 |
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