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domainviljoen.space
summary**Summary:**

**Author:** Steyn Viljoen, Customer Experience Designer at CustomerOS

**Main Point:** Reflection on building a pergola and its relevance to design philosophy.

**Key Takeaways:**

1. **The Art of Imperfection**: Embrace imperfections as part of the process.
- Even professionals make mistakes; it's normal and acceptable.
- Imperfections can add character, uniqueness, and charm to a project.

2. **Building a Pergola:**
- The author built a pergola, but it wasn't perfect due to various challenges.
- Despite imperfections (like crooked posts or inconsistent spacing), the pergola serves its purpose well.

3. **Connection to Design Philosophy:**
- This experience mirrors CustomerOS's approach to business and customer experience design:
- Start with an imperfect version (Minimum Viable Product).
- Iterate based on feedback and improvements.
- Embrace imperfections as opportunities for growth.

4. **Final Thoughts:**
- The pergola, despite its imperfections, brings joy and functionality to the space.
- Similarly, focusing on the core purpose and value can make even an imperfect product or service successful.
titleSteyn Viljoen • Writing
descriptionCustomer experience designer at CustomerOS, an open-source operating system for reinventing business from the customer experience up. Writing about product, gardening and parenthood.
keywordsjanuary, november, july, october, time, designer, design, december, screen, april, solving, august, june, writing, work, limits, customer
upstreams
downstreams
nslookupA 76.76.21.21
created2025-04-12
updated2025-04-12
summarized2025-04-15

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