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domain	sienconsulting.com
summary	An interview conducted on March 24, 2023 at Sien Redaction features Leire Bilbao and Tatiana Alemán discussing the tourism industry. Bilbao emphasizes using technology to enhance customer experience in services like hotels or restaurants by improving communication with customers (telfonos). Meanwhile, Alemán highlights that ensuring accessibility throughout a tourist destination's offerings is one of its most significant challenges as it affects all users equally regardless of age/disability status. Both professionals agree on the importance for hotel businesses not only to provide top-notch service but also ensure their staff are knowledgeable about services and amenities available in hotels (like elevators, swimming pools). The conversation concluded with Bilbao mentioning how technology can help focus efforts toward improving customer relations through better communication channels like Telfonos that assist guests throughout all processes. Meanwhile, Alemán reiterated the need for hotel businesses to be accessible not only as an ethical responsibility but also a way of increasing productivity and achieving results in their services offered (like swimming pools). Overall both professionals emphasized on ensuring accessibility across various aspects is crucial while using technology can help improve customer relations significantly through more efficient communication channels.
title	Home - Sien Consulting
description	Consultant aimed at providing planning, technical accompaniment and communication services to tourist destinations.
keywords	https, para, cookies, saber, smart, office, marketing, tourism, link, sector, google, anterior, posterior
upstreams
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nslookup	A 82.98.171.39
created	2025-05-17
updated	2025-06-06
summarized	2025-06-06

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