domain | ravenna.ai |
summary | **Summary:**
The provided content appears to be a ticketing system interface, possibly for IT support or similar services, along with some associated chat messages. Here's a summary:
- **Tickets (17 total):** - **Hardware Issues (3):** Laptop screen flickering (IT-101), keyboard issue (K) - **Network (2):** VPN disconnecting frequently (IT-102), slow internet connection (I) - **Software Support (5):** Conferencing login failure (IT-103), Outlook running slow (IT-110), monthly sales report automation failure (IT-100), ticket link not working (BUG-14) - **Onboarding (2):** New hire laptop setup (IT-108), employee onboarding documentation issue (IT-99) - **Security Compliance (1):** Setup recovery prompt for encrypted volume (IT-109) - **Access Requests (1):** Okta group access for finance (IT-98) - **Customer in Review (1):** Completed task awaiting review
- **Ticket Status:** - Open: 7 - In Progress: 1 (Conferencing login failure) - Done: 2 (Employee onboarding documentation issue, Access Requests)
- **Assigned to:** - John, Taylor, Eric, Batuhan, Jeff, Kevin
- **Chat messages (3):** - Two messages asking about reimbursing a personal charge on a company card. - One message mentioning a bug ticket link not working.
- **Additional Features:** - Slack Integration: Turns direct messages into tickets and allows managing them in the ticket system. - Ticket Link: Add ticket functionality not working as expected after trying to update links (BUG-14). |
title | AI ITSM Platform for Innovators - Ravenna.ai |
description | Revolutionize your internal support with Ravenna's modern AI ITSM platform. Built for innovative organizations, our Slack-native solution transforms knowledge management and support analytics. |
keywords | hours, tickets, company, ticket, slack, card, personal, ravenna, help, support, knowledge, request, service, time, software, management, last |
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nslookup | A 31.43.160.6, A 31.43.161.6 |
created | 2025-04-19 |
updated | 2025-05-11 |
summarized | 2025-05-11 |
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