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domainravenna.ai
summary**Summary:**

The provided content appears to be a ticketing system interface, possibly for IT support or similar services, along with some associated chat messages. Here's a summary:

- **Tickets (17 total):**
- **Hardware Issues (3):** Laptop screen flickering (IT-101), keyboard issue (K)
- **Network (2):** VPN disconnecting frequently (IT-102), slow internet connection (I)
- **Software Support (5):** Conferencing login failure (IT-103), Outlook running slow (IT-110), monthly sales report automation failure (IT-100), ticket link not working (BUG-14)
- **Onboarding (2):** New hire laptop setup (IT-108), employee onboarding documentation issue (IT-99)
- **Security Compliance (1):** Setup recovery prompt for encrypted volume (IT-109)
- **Access Requests (1):** Okta group access for finance (IT-98)
- **Customer in Review (1):** Completed task awaiting review

- **Ticket Status:**
- Open: 7
- In Progress: 1 (Conferencing login failure)
- Done: 2 (Employee onboarding documentation issue, Access Requests)

- **Assigned to:**
- John, Taylor, Eric, Batuhan, Jeff, Kevin

- **Chat messages (3):**
- Two messages asking about reimbursing a personal charge on a company card.
- One message mentioning a bug ticket link not working.

- **Additional Features:**
- Slack Integration: Turns direct messages into tickets and allows managing them in the ticket system.
- Ticket Link: Add ticket functionality not working as expected after trying to update links (BUG-14).
titleAI ITSM Platform for Innovators - Ravenna.ai
descriptionRevolutionize your internal support with Ravenna's modern AI ITSM platform. Built for innovative organizations, our Slack-native solution transforms knowledge management and support analytics.
keywordshours, tickets, company, ticket, slack, card, personal, ravenna, help, support, knowledge, request, service, time, software, management, last
upstreams
downstreams
nslookupA 31.43.160.6, A 31.43.161.6
created2025-04-19
updated2025-05-11
summarized2025-05-11

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