domain | observe.ai |
summary | The document describes an advanced artificial intelligence (AI) solution designed specifically for use in contact centers ("Platform"). This AI-powered system is capable of automating a wide range of customer touchpoints including high-volume calls as well as complex ones that require personable interaction.
Key features include:
- VoiceAI Agents: These are real-time, consistent agents powered by the latest advances in artificial intelligence technology. - Agent Assist and Knowledge AI: The platform includes both automated (Auto QA) and manual processes for quality assurance. It also offers agent performance coaching through screen recording insight tools to continually improve customer service standards.
- Summarization & Post-interaction AI : For summarizing interactions or follow-ups after the call is done, ensuring a smooth process flow. The system integrates with existing systems via APIs (Application Programming Interfaces), emphasizing security and responsible use of artificial intelligence.
Additionally, it offers real-time assistance to agents during calls for better customer service experience ("Agent Assist"). In terms of pricing details are not specified in this document.
In conclusion, the AI platform is presented as a comprehensive solution that automates interactions while providing human-like engagement through VoiceAI Agents and enhancing agent performance via insights from post-interaction analysis. |
title | Observe.AI | Contact Center AI Software |
description | Automate customer calls with voice AI, augment agents with real-time assistance, and auto QA 100% of interactions, all on the Observe.AI conversation intelligence platform. |
keywords | customer, more, agents, agent, platform, time, interactions, contact, real, assist, intelligence, best, insights, center, improvement, centers, human |
upstreams |
|
downstreams |
|
nslookup | A 99.83.190.102, A 75.2.70.75 |
created | 2025-08-31 |
updated | 2025-08-31 |
summarized | 2025-09-08 |
|
|