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domain	indiyoung.com
summary	The process involved constructing an internal representation (mental model) that aligns with various stakeholders' needs—residents, entrepreneurs, tourists—in order to strategically enhance value through targeted supports for learning designers who are tasked with organizing extensive informational requirements.
title	Indi Young \| Data science that listens
description	Indi is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is on people, not users. Indi pioneered opportunity maps, mental model diagrams, and thinking styles. Her way of approaching the problem allows teams to truly pay attention to people, without letting cognitive bias and assumptions creep in. Indi has written three books, Time to Listen, Practical Empathy and Mental Models. She is at work on another book in the series, Assumptions Aside, that will cover thinking styles. She builds knowledge and community via a series of live online advanced courses about the importance of pushing the boundaries of your perspective. She was one of the founders of Adaptive Path, the pioneering UX agency.
keywords	model, data, design, team, science, models, approach, skylines, research, solution, have, young, over, learning, method, practice, listening
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nslookup	A 104.196.197.190
created	2025-05-24
updated	2025-06-12
summarized	2025-06-12