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| domain | front.com |
| summary | **Summary:** Front, an AI-powered customer service platform, has released new research findings in their "State of Service Expectations" report. Here are key points: 1. **Product Features:** - Omnichannel support: Manage customer interactions across various channels like email, live chat, social media, and messaging apps from a single inbox. - AI-powered capabilities: Resolve issues faster using AI-driven suggestions for replies, automated workflows, and AI bots for live chat. - Collaboration tools: Work together on shared inboxes, track support requests (tickets), and maintain a knowledge base to deflect common queries. 2. **Industries Served:** - Technology - Financial Services - Logistics - Manufacturing - Professional Services - Travel 3. **Benefits & Impact:** - Customers have seen improvements such as: - Up to 7x faster response times - Up to 60% reduction in email volume - Up to 40% increase in productivity - Achieving a CSAT score of up to 97% - Teams can save up to 300 hours per month using Front's automation and efficiency features. 4. **Additional Resources:** - Front offers resources like guides, webinars, security information, customer stories, and a developer portal. - They also host live product Q&A sessions. - Front is suitable for various teams, including Customer Support, Operations, Inbound Sales, Account Management, Success, and Startups. 5. **Call to Action:** - Download the State of Service Expectations report. - Try Front for free or request a demo. - Attend live product Q&A sessions to learn more about how Front can improve customer service and drive revenue growth. |
| title | Front - The Platform for Exceptional Customer Service at Scale |
| description | Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. |
| keywords | customer, front, support, service, team, read, story, email, time, help, chat, more, insights, resolve, knowledge, teams, best |
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| nslookup | A 104.22.4.237, A 172.67.36.47, A 104.22.5.237 |
| created | 2025-05-03 |
| updated | 2025-05-14 |
| summarized | 2025-05-14 |
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