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Path: Home > List > Load (customerexperiencedive.com) |
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| domain | customerexperiencedive.com |
| summary | **Summary:** - Over a year ago, Klarna claimed its AI chatbot could handle the workload of 700 customer service representatives. - The AI agent has been used by more than 100,000 users with positive early feedback. - However, Klarna is now reverting to using people for customer service tasks again. - Amazon's CEO Andy Jassy suggests that AI is still at the beginning stages of transforming customer experience (CX). |
| title | Customer Experience News | CX Dive |
| description | CX Dive provides in-depth journalism and insight into the news and trends impacting the customer experience space. |
| keywords | customer, images, service, newsletter, strategy, experience, loyalty, dive, automation, more, technology, customers, policy, email, industry, terms, privacy |
| upstreams | techtarget.com |
| downstreams | |
| nslookup | A 104.18.36.132, A 172.64.151.124 |
| created | 2025-03-27 |
| updated | 2025-05-14 |
| summarized | 2025-05-14 |
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