Summary

ASAPP is a platform designed to enhance customer experience (CX) by automating interactions with AI agents and integrating with existing systems. It offers a Human-in-the-Loop (HILA) workflow for building, testing, and iterating on AI agents, combined with tools for governance, auditing, and control. Key features include GenerativeAgent, which enables natural voice conversations and instant answers, and Interaction Intelligence, providing a single source of truth for customer interactions. ASAPP serves a variety of industries including healthcare, financial services, retail, and travel, and is currently used by companies like JetBlue and American Airlines. The platform focuses on improving customer satisfaction, resolving issues faster, and optimizing agent performance. It also includes resources like documentation, a blog, eBooks, and webinars.

Title

ASAPP: AI Agents for Enterprise Contact Centers

Description

ASAPP built the AI-native® customer experience platform for agentic enterprises, helping contact centers reduce cost-to-serve and build better connections with their customers.

Keywords

customer, service, product, agents, contact, agent, human, resources, trust, safety, tour, help, data, center, research, platform, build

NS Lookup

A 75.2.70.75, A 99.83.190.102

Dates

Created 2026-03-09

Updated 2026-03-20

Summarized 2026-03-19