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domain	adrianswinscoe.com
summary	The website content appears to be a series of articles or posts related to the use of AI in various industries. Here are summaries: 1. Vodafone, Rabobank, and other companies leverage AI for meaningful results (Matt Healy interview, Pega). Matt Healy discusses how these organizations utilize AI for improved operations and customer experiences. 2. New US legislation to boost AI adoption (Keep Call Centers in America Act of 2025). The article explores the potential impact of this new bill on AI adoption, suggesting it may create jobs rather than displace them. 3. Equip people with AI for emotional intelligence (Miranda Collard interview, TP). Miranda Collard emphasizes the importance of using AI to enhance emotional intelligence in employees, enabling better leadership and decision-making. 4. Infobips unified approach to AI-powered conversations (Infobip and MoneyGram Haas Formula One F1 team collaboration). This post introduces the partnership between Infobip and MoneyGram Haas Formula One F1 team, focusing on their use of Infobips' Cloud Communications as a Service platform for AI-powered conversations. 5. Innovative brands using AI for service dividend (Tom Eggemeier interview, Zendesk). Tom Eggemeier discusses how some of the world's most innovative brands leverage AI to generate value and improve customer experiences, creating a "service dividend." These articles highlight various aspects of AI applications across industries, focusing on its potential to drive positive change, create jobs, and enhance human capabilities.
title	Adrian Swinscoe \| Customer Service \| Customer Experience
description	I help organisations review and design a great customer experience, serve their customers better and keep them for longer.
keywords	experience, customer, punk, more, like, service, find, november, read, october, customers, features, world, books, contact, events, todays
upstreams
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nslookup	A 165.22.121.213
created	2025-11-09
updated	2025-11-10
summarized	2025-11-11

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