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domain	seths.blog
summary	Your customer base plays an essential role in both driving business expansion by endorsing or not sharing about their experiences with your company (word-of-mouth), determining loyalty levels which can affect repeat purchases for you; as well as setting expectations that influence how they think of quality, service and standards throughout the day when interacting with them. For a more precise understanding of actual customer satisfaction versus perceived one, it's important to communicate openly by revealing underlying assumptions about your products or services, demonstrate transparency through showing process details (work), then modify this narrative based on valuable feedback received from those customers who are willing to provide it.
title	Seth's Blog
description	Seth Godin's Blog on marketing, tribes and respect
keywords	work, more, have, story, july, reality, need, well, human, public, make, media, find, publicity, relations, want, time
upstreams	chrisglass.com
downstreams
nslookup	A 199.16.172.100, A 199.16.173.58
created	2024-11-29
updated	2025-07-10
summarized	2025-07-10